MLA 2024 Conference

From book challenges and bomb threats to upset patrons, difficult conversations are a common part of library life. How often have you successfully argued with someone and changed their mind? Instead of trying to change someone else’s mind, we should help them find their own motivation to change. Motivational Interviewing (MI) is a well-researched technique that can transform these interactions and enhance patron engagement. Originally developed in the healthcare field, MI empowers patrons to discover their own motivation for change. This session will explore how MI can be applied in a library setting to foster more meaningful and productive conversations with our patrons.

In this session, attendees will learn the foundational principles of MI, including the spirit of MI, the OARS (Open-ended questions, Affirmations, Reflective listening, and Summarizing) technique, and the stages of change model. Participants will develop skills to apply MI techniques in various library contexts, such as assisting patrons with information needs, promoting library programs, and managing difficult conversations. Library staff will learn strategies to remain empathetic and non-judgmental while guiding patrons toward constructive outcomes.

By attending this session, library staff will gain valuable tools to create a welcoming and supportive environment that encourages patrons to explore and utilize library services more fully. Participants will leave with a concrete understanding of how to implement MI strategies to build stronger relationships with patrons, address their unique needs, and ultimately enhance the overall library experience.
Purpose
The purpose of the proposal is to introduce library staff to Motivational Interviewing (MI) as a valuable technique for improving interactions with patrons, especially during difficult conversations. The aim is to equip staff with practical skills that can be applied to enhance patron engagement and support.
Goals
Introduce MI Principles: Familiarize attendees with the core principles and techniques of Motivational Interviewing.
Practical Application: Demonstrate how MI can be effectively used in various library contexts to address patron needs.
Skill Development: Enhance the ability of library staff to handle challenging situations empathetically and constructively.
Objectives
Understanding MI: Attendees will gain a clear understanding of the foundational principles of MI, including the spirit of MI and the OARS technique.
Applying MI: Participants will learn how to apply MI techniques in scenarios such as assisting patrons with information needs, promoting library programs, and supporting personal development.
Managing Difficult Conversations: Library staff will develop strategies to remain empathetic and non-judgmental while engaging with patrons experiencing crises or holding unreasonable beliefs.
Improving Patron Engagement: Attendees will leave with actionable strategies to create a more welcoming and supportive environment, ultimately enhancing overall patron satisfaction and library experience.