MLA 2024 Conference

Most of our users now start their library experience with an online visit. How do your users experience that initial contact?
UX is frequently used as a phrase for discussing the design of interfaces and is often linked to the computer science world. But what the UX process exposes about your users can radically change your approach to how you explain your services. What UX information is useful for teachers, managers, and front-line staff to consider when teaching or helping with reference? We will have an Academic Librarian and a County Public Library Systems Analyst to describe ways to use UX to make the library seem more human.
Come away from this session with some takeaway ideas for identifying user information that will inform the services offered to your patrons or improve your teaching practice. Better understanding how your users interact with your online interfaces doesn’t require you to be a systems expert, it just requires you to listen with empathy.